Privacy Policy

Last updated: March 17, 2026

Twozens (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read it carefully.

1. Information We Collect

1.1. Personal Information You Provide

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Name, email address, phone number, shipping/billing address.
• Payment information (credit card details, PayPal account, etc.) – note that we do not store full payment data; it is processed by our secure payment partners.
• Order history, preferences, and any communications you send us.

1.2. Automatically Collected Information

When you visit our Site, we may automatically collect certain information via cookies, web beacons, and similar technologies, including:

• IP address, browser type, operating system, device identifiers.
• Pages viewed, links clicked, time spent on the Site, and referring website.
• Location information (general, based on IP).

1.3. Information from Third Parties

We may receive information about you from third‑party services (e.g., social media platforms if you log in via them, or fraud prevention services). We use this information to enhance your experience and for security purposes.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including shipping and returns.
• To communicate with you about your order, respond to inquiries, and provide customer support.
• To send you promotional offers, newsletters, and marketing communications (you may opt out at any time).
• To improve our website, products, and services through analytics and research.
• To detect, prevent, and address fraud, security, or technical issues.
• To comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third parties that help us operate our business (e.g., payment processors, shipping carriers, email marketing platforms, hosting providers). They are contractually obligated to use your data only as necessary to provide services to us.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to government authorities or other third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. For detailed information, please see our Cookie Policy.

5. Your Privacy Rights

Depending on your state of residence (e.g., California, Virginia, Colorado), you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt‑out of Sale/Sharing: We do not sell your data, but you may opt out of targeted advertising via our Cookie Policy.

To exercise your rights, please contact us at support@twozens.com. We will verify your identity before processing your request.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain order information for accounting and tax compliance.

8. Children’s Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date and will be effective immediately upon posting. We encourage you to review this Policy periodically.

10. Contact Us